Returns and Refund Policy of OyeCakes.

Returns: OyeCakes.com generally does not allow returns for products unless they are damaged, defective, or incorrect. If you receive a damaged, defective, or wrong item, you need to report the issue to OyeCakes's customer support team within 48 hours of delivery. You may be required to provide an image of the delivered item.

Reporting Issues: If you receive a damaged, defective, or wrong product, you need to report the issue to the customer support team within 48 hours of delivery. Provide an image of the delivered item if required.

Available Options:

In case of a valid return, OYECAKES offers three refund options:

1. Product Re-delivery: You can opt to have the product re-delivered to you in proper condition.
2. Gift Certificate: OYECAKES may provide a refund in the form of a gift certificate, which can be used for future purchases. The gift certificate is usually refunded within 24 hours.
3. Original Payment Mode: OYECAKES may provide a refund directly to the original mode of payment used during the purchase. The refunded amount typically reflects in your account within 7-10 working days, following standard banking timelines.

Non-Refundable Cases:

1. Flowers, plants, cakes, sweets, or perishable items delivered to an incorrect address provided by the sender.
2. Recipient not present at the delivery address or refuses to accept the delivery.
3. Product quality concerns caused by improper handling.

Complaints:

1. Complaints regarding damaged/defective/wrong items need to be made within 48 hours from the time of delivery.
2. Complaints against non-delivery need to be made within 15 days from the date of delivery.

Reverse Pick-up:

1. For quality purposes, a reverse pick-up of the product may be required before redelivery is arranged.

Product Exchanges: OyeCakes does not accept requests for product exchanges. Instead, they provide options for re-delivery or refund.

Partial Order: If OyeCakes is unable to suppl

Returns and Refund Policy of OyeCakes.

Returns: OyeCakes.com generally does not allow returns for products unless they are damaged, defective, or incorrect. If you receive a damaged, defective, or wrong item, you need to report the issue to OyeCakes's customer support team within 48 hours of delivery. You may be required to provide an image of the delivered item.

Reporting Issues: If you receive a damaged, defective, or wrong product, you need to report the issue to the customer support team within 48 hours of delivery. Provide an image of the delivered item if required.

Available Options:

In case of a valid return, OYECAKES offers three refund options:

1. Product Re-delivery: You can opt to have the product re-delivered to you in proper condition.
2. Gift Certificate: OYECAKES may provide a refund in the form of a gift certificate, which can be used for future purchases. The gift certificate is usually refunded within 24 hours.
3. Original Payment Mode: OYECAKES may provide a refund directly to the original mode of payment used during the purchase. The refunded amount typically reflects in your account within 7-10 working days, following standard banking timelines.

Non-Refundable Cases:

1. Flowers, plants, cakes, sweets, or perishable items delivered to an incorrect address provided by the sender.
2. Recipient not present at the delivery address or refuses to accept the delivery.
3. Product quality concerns caused by improper handling.

Complaints:

1. Complaints regarding damaged/defective/wrong items need to be made within 48 hours from the time of delivery.
2. Complaints against non-delivery need to be made within 15 days from the date of delivery.

Reverse Pick-up:

1. For quality purposes, a reverse pick-up of the product may be required before redelivery is arranged.

Product Exchanges: OyeCakes does not accept requests for product exchanges. Instead, they provide options for re-delivery or refund.

Partial Order: If OyeCakes is unable to supply all or part of your order, they will notify you as soon as possible and reimburse the payment for the undelivered portion.

Undelivered Orders: If OyeCakes is unable to supply all or part of your order, you will be notified, and the payment for the undelivered part will be reimbursed.

Refund Processing Time: Online refunds will be processed by OyeCakes upon confirmation through email or phone call. It may take 10 to 15 business days for the refund to reflect in your account as per standard banking timelines.

y all or part of your order, they will notify you as soon as possible and reimburse the payment for the undelivered portion.

Undelivered Orders: If OyeCakes is unable to supply all or part of your order, you will be notified, and the payment for the undelivered part will be reimbursed.

Refund Processing Time: Online refunds will be processed by OyeCakes upon confirmation through email or phone call. It may take 10 to 15 business days for the refund to reflect in your account as per standard banking timelines.